Salesforce-AI-Specialist Valid Test Tips - High Pass-Rate Salesforce-AI-Specialist Authentic Exam Questions and Fantastic Salesforce Certified AI Specialist Exam Valid Test Testking
Salesforce-AI-Specialist Valid Test Tips - High Pass-Rate Salesforce-AI-Specialist Authentic Exam Questions and Fantastic Salesforce Certified AI Specialist Exam Valid Test Testking
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Salesforce Certified AI Specialist Exam Sample Questions (Q69-Q74):
NEW QUESTION # 69
An AI Specialist wants to use the related lists from an account in a custom prompt template.
What should the AI Specialist consider when configuring the prompt template?
- A. The choice between XML and JSON rendering formats for the list
- B. The text encoding (for example, UTF-8, ASCII) option
- C. The maximum number of related list merge fields
Answer: C
Explanation:
When configuring a custom prompt template to use related lists, the AI Specialist must be aware of the maximum number of related list merge fields that can be included. Salesforce enforces limits to ensure prompt templates perform efficiently and do not overload the system with too much data. As a best practice, it's important to monitor and optimize the number of merge fields used.
Option B is correct because there is a limit on how many related list merge fields can be included in a prompt template.
Option A (text encoding) and Option C (XML/JSON rendering) are not key considerations in this context.
Reference:
Salesforce Prompt Builder Documentation: https://help.salesforce.com/s/articleView?id=sf.prompt_builder.htm
NEW QUESTION # 70
Universal Containers wants to reduce overall agent handling time minimizing the time spent typing routine answers for common questionsin-chat, and reducing the post-chat analysis by suggesting values for case fields.
Which combination of Einstein for Service features enables this effort?
- A. Einstein Reply Recommendations and Case Summaries
- B. Einstein Reply Recommendations and Case Classification
- C. Einstein Service Replies and Work Summaries
Answer: B
Explanation:
Universal Containers aims to reduce overall agent handling time by minimizing the time agents spend typing routine answers for common questions during chats and by reducing post-chat analysis through suggesting values for case fields.
To achieve these objectives, the combination ofEinstein Reply RecommendationsandCase Classificationis the most appropriate solution.
1. Einstein Reply Recommendations:
* Purpose:Helps agents respond faster during live chats by suggesting the best responses based on historical chat data and common customer inquiries.
* Functionality:
* Real-Time Suggestions:Provides agents with a list of recommended replies during a chat session, allowing them to quickly select the most appropriate response without typing it out manually.
* Customization:Administrators can configure and train the model to ensure the recommendations are relevant and accurate.
* Benefit:Significantly reduces the time agents spend typing routine answers, thus improving efficiency and reducing handling time.
2. Case Classification:
* Purpose:Automatically suggests or populates values for case fields based on historical data and patterns identified by AI.
* Functionality:
* Field Predictions:Predicts values for picklist fields, checkbox fields, and more when a new case is created.
* Automation:Can be set to auto-populate fields or provide suggestions for agents to approve.
* Benefit:Reduces the time agents spend on post-chat analysis and data entry by automating the classification and field population process.
Why Options A and B are Less Suitable:
* Option A (Einstein Service Replies and Work Summaries):
* Einstein Service Replies:Similar to Reply Recommendations but typically used for email and not live chat.
* Work Summaries:Provides summaries of customer interactions but does not assist in field value suggestions.
* Option B (Einstein Reply Recommendations and Case Summaries):
* Case Summaries:Generates a summary of the case details but does not help in suggesting field values.
References:
* Salesforce AI Specialist Documentation -Einstein Reply Recommendations:
* Details how Reply Recommendations assist agents in providing quick responses during live chats.
* Salesforce AI Specialist Documentation -Einstein Case Classification:
* Explains how Case Classification predicts and suggests field values to streamline case management.
* Salesforce Trailhead -Optimize Service with AI:
* Provides an overview of AI features that enhance service efficiency.
NEW QUESTION # 71
A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder.
Which permission sets should an AI Specialist assign to the data scientist?
- A. Data Cloud Admin and Prompt Template Manager
- B. Prompt Template Manager and Prompt Template User
- C. Prompt Template User and Data Cloud Admin
Answer: A
Explanation:
To allow a data scientist to view and manage models in Einstein Studio and create prompt templates in Prompt Builder, the AI Specialist should assign the Data Cloud Admin and Prompt Template Manager permission sets.
Data Cloud Admin provides access to manage and oversee models within Einstein Studio.
Prompt Template Manager gives the user the ability to create and manage prompt templates within Prompt Builder.
Option A is correct because it assigns the necessary permissions for both managing models and creating prompt templates.
Option B and Option C are incorrect as they do not provide the correct combination of permissions for managing models and building prompts.
Reference:
Salesforce Permissions Documentation: https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm
NEW QUESTION # 72
After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team.
Which key consideration should the AI Specialist keep in mind for this deployment?
- A. Assign the standard service actions to Agentforce Service Agent.
- B. Review and test standard and custom Agent topics and actions for Service Center use cases.
- C. Assign the Agentforce for Service permission to the Service Cloud users.
Answer: B
Explanation:
When deploying Einstein Agent (formerly Agentforce) from Sales to Service Cloud:
* Agent Topics and Actions are context-specific. Service Cloud use cases (e.g., case resolution, knowledge retrieval) require validation of existing topics/actions to ensure alignment with service workflows.
* Option A: Permissions like "Agentforce for Service" are necessary but secondary to functional compatibility.
* Option B: Standard service actions must be mapped to Agentforce, but testing ensures they function as intended.
References:
* Salesforce Help: Einstein Agent Setup
* Emphasizes reviewing "topics and actions for different user groups (Sales vs. Service)."
NEW QUESTION # 73
Universal Containers is evaluating Einstein Generative AI features to improve the productivity of the service center operation.
Which features should the AI Specialist recommend?
- A. Service Replies and Case Summaries
- B. Service Replies and Work Summaries
- C. Reply Recommendations and Sales Summaries
Answer: A
Explanation:
To improve the productivity of the service center, the AI Specialist should recommend theService Repliesand Case Summariesfeatures.
* Service Replieshelps agents by automatically generating suggested responses to customer inquiries, reducing response time and improving efficiency.
* Case Summariesprovide a quick overview of case details, allowing agents to get up to speed faster on customer issues.
* Work Summariesare not as relevant for direct customer service operations, andSales Summariesare focused on sales processes, not service center productivity.
For more information, seeSalesforce's Einstein Service Cloud documentationon the use of generative AI to assist customer service teams.
NEW QUESTION # 74
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